PRIVACY POLICY

Effective date: 08/12/2024

At Ilo Sauna, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Who we are

  • Business Name: Ilo Sauna

  • Business Type: Sole Trader

  • Contact Person: Sophie Beckley

  • Contact Email: hello@ilosauna.co.uk

2. Data we collect

We collect the following personal information:

  • Name

  • Email Address

  • Phone Number

We also require users to confirm they are fit for sauna use by signing terms and conditions.

3. How we collect your data

We collect data through:

  • Acuity scheduling forms you complete to book services

  • Website forms where you sign up to email comms

4. Why we collect your data

We use your data for the following purposes:

  • To process bookings.

  • To send occasional marketing emails (you can opt out at any time).

5. Sharing your data with Third Parties

We may share your personal data with trusted third parties for specific purposes:

  • Payment processors: To securely handle your payments.

  • Analytics providers: We use Google Analytics to understand website traffic and improve user experience.

We ensure that these third parties handle your data securely and in compliance with applicable laws.

6. Cookies and tracking technologies

Our website uses cookies, including Google Analytics, to improve website functionality and analyze visitor interactions. Currently, we do not use a cookie banner to obtain explicit consent.

7. Data retention

We retain personal data indefinitely or until you request its deletion.

8. Your rights

As a user, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to correct any inaccurate information.

  • Deletion: Request the deletion of your personal data.

To exercise these rights, please contact us via email at hello@ilosauna.co.uk.

9. Security of your data

We protect your personal information using secure servers and other technical safeguards to prevent unauthorised access.

10. Age restrictions

Our services are intended for adults only. We do not knowingly collect data from individuals under the age of 18.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and significant updates may also be communicated through a website notification.

For any privacy-related queries, please contact Sophie Beckley at hello@ilosauna.co.uk